Whether it's a slow leak that's been eating your subfloor for weeks or a flooded basement at 2am, our Old Hickory crews are already moving. Our Old Hickory-based teams arrive with truck-mount extractors, moisture meters, and drying gear staged and ready to go.
Too many Old Hickory, TN families have called a big national number only to get bounced through hold music before a random subcontractor shows up hours later, so Hirex Water Damage built its Old Hickory operation differently. Every technician on our Old Hickory roster is a Hirex Water Damage employee, not a gig-app contractor pulled from a random directory.
Our senior technicians are IICRC-certified and have worked everything from a clean supply-line break to a full sewage backup, so Structural Drying in Old Hickory isn't a side service we tacked on — it's the reason the company exists. We carry full general liability coverage and are licensed to operate throughout Old Hickory, TN, so you're protected from the moment our truck pulls into the driveway.
We keep a stocked warehouse inside Old Hickory, TN so equipment never has to be trucked in from another region, which is the difference between a 45-minute arrival and a next-day one.
Ask any Old Hickory property manager who has dealt with a burst supply line at 3am — the difference between a crew that shows up ready and one still loading a truck at the shop is measured in gallons of water soaking into your subfloor. That's the gap Hirex Water Damage was built to close, one Old Hickory call at a time.
The most expensive Old Hickory restoration jobs we run almost never started as a dramatic flood; they started as something small that got put off. Here's what tells us a property needs professional attention rather than a mop and a fan:
If you're nodding along to any of these, get ahead of it now rather than later — our Old Hickory dispatcher will give you an honest read on urgency, not a sales pitch.
We size the Old Hickory response to the actual damage — a single-room extraction gets a two-person crew, a commercial loss gets the full fleet — nothing gets a cookie-cutter response.
We arrive with submersible pumps and truck-mount extractors that get standing water out of a Old Hickory property before it soaks deeper into the subfloor. Every extraction job includes moisture mapping so we know exactly which materials are still holding water once the visible flooding is gone.
Our drying plans use moisture meters and thermal imaging to target air movers exactly where hidden moisture is trapped, with daily drying logs so you can see the numbers improving, not just take our word for it.
For Old Hickory homeowners, that means drywall removal at the flood cut line, subfloor assessment, and content pack-out for anything that can be saved, with clear photo documentation at every stage for your insurance claim.
For commercial Old Hickory accounts, we assign a project lead, run crews after normal hours to reduce downtime, and bring equipment sized to the actual footprint — we know a flooded lobby or a leaking unit above tenants below has to move fast.
When a Old Hickory job involves sewage backup, our team suits up in full PPE, applies EPA-registered antimicrobials, and safely disposes of porous materials that can't be saved.
On top of standard drying, our Old Hickory crews treat affected materials to reduce mold risk and will be upfront if a section needs specialist remediation.
Every Old Hickory estimate is written and explained before work begins — no vague "we'll see how it goes" pricing.
Because our equipment cache sits inside Old Hickory, TN, most Old Hickory calls see a technician on-site in under 60 minutes.
Our paperwork is built to match what adjusters expect, and we'll speak with your insurer directly on your behalf.
Final moisture readings have to hit dry-standard before we consider a Old Hickory job done, and getting there again is on us, not you.
Tell our Old Hickory dispatcher what's happening — we'll ask a few quick questions to send the right equipment on the first trip.
The closest available technician is routed to your Old Hickory property with equipment staged and ready.
Standing water comes out first; drying equipment gets placed only after we've mapped exactly where moisture is hiding.
We re-check moisture levels daily until materials hit dry standard, then hand you full documentation for your records or your insurer.
We measure moisture with instruments, not guesswork, and we won't sign off on a Old Hickory job until those readings match the dry standard for the materials involved. If a callback shows lingering moisture within 30 days of a completed job, we return and correct it at no additional charge.
That's not a marketing line — it's written into every Old Hickory work order we issue. If a second visit is ever needed, it comes from the same crew that handled the original job whenever scheduling allows, since they already know the property and the readings we started from.
"Water heater blew at midnight and the Hirex Water Damage crew had extraction equipment running before 1am. Genuinely fast." — Danielle R.
"I didn't touch the claim paperwork once. They sent it straight to the adjuster with photos and moisture logs attached." — Marcus T.
"Appreciated getting real numbers each day instead of someone just saying 'looks good' and packing up." — Priya S.
"Our restaurant flooded from a line break in the kitchen and they had us back open in three days flat." — Aaron W.
"They handled a blackwater situation in our basement without making me feel like it was a bigger disaster than it was." — Lena G.
"The quote matched the final invoice exactly. No surprise charges tacked on at the end." — Sam O.
Local staging inside Old Hickory, TN typically gets a Old Hickory technician on-site inside an hour or two, depending on traffic and time of day.
We always quote first. You'll see a written estimate for the Old Hickory job before any drying equipment starts running.
Our Old Hickory on-call rotation covers water extraction, drying, and blackwater cleanup any hour of the day or night.
Direct adjuster communication is standard — we send photo and moisture documentation formatted for a Old Hickory insurance claim.
We take moisture meter readings on affected materials and compare them against the dry standard for that material type — a visual check alone isn't enough.
We regularly handle sewage backups in Old Hickory using full containment, PPE, and EPA-registered antimicrobial products.
Cut power to the affected area if there's standing water near outlets, and avoid walking through it until our Old Hickory tech confirms it's safe.
We scale crews and equipment for commercial Old Hickory accounts and assign a dedicated project lead for anything beyond a single unit.
Typical drying time runs 3-5 days for a Old Hickory home, though a job that sat unaddressed longer can take longer to fully dry.
Mold isn't inevitable, but the window to prevent it is narrow, which is why we treat speed as part of the Old Hickory service, not an upsell.
Yes, if moisture readings aren't at dry standard when we finish, or a callback shows lingering moisture within 30 days, we return at no extra charge.
We cover Old Hickory and the surrounding zip codes listed below, plus neighboring communities throughout Old Hickory, TN.
Old Hickory is our home base, and our reach extends across Old Hickory, TN through a network of staged equipment and on-call technicians. If your address falls inside or near Old Hickory, a Hirex Water Damage crew can typically respond the same day.
— Embedded service-area map for Old Hickory, Old Hickory, TNOne call gets you a Old Hickory-based team, not a routed national queue.
Call +1-844-234-5373